Terms of service

Shop Policies & Terms of Sale
Applies to ready-made pieces sold through knightbloom.com

Effective September 14, 2026
Every piece in the shop is made by hand, one at a time, by Knightbloom Metals (Knightbloom) in Los 
Angeles, California. These policies apply when you buy a ready-made piece. Placing an order means you 
have read and agree to them. Want something custom? Use the inquiry form; commissions are quoted 
individually and governed by a separate Commission Agreement, not these policies.
1. Handmade means one of a kind
Each piece is hand-woven from individual metal rings. The piece you receive is the exact piece 
photographed, unless the listing says otherwise. Small variations in ring alignment, finish, and weave 
tension are part of handmade work, not defects. Photos are taken in daylight and are as accurate as we 
can make them; colors may look slightly different on your screen.
2. Metals and allergies
Every listing states the exact metal the piece is made from. We use only unplated metals that comply 
with California’s metal-containing jewelry law. We do not use nickel silver or plated base metals.
Some people react to certain metals, most commonly nickel, which is present in trace amounts in some 
stainless steel alloys. Please check the metal listed before buying. If you have a known metal sensitivity, 
you are responsible for choosing a piece made from a metal you tolerate. A skin reaction to a piece 
made from the metal stated in its listing is not a defect.
3. Decorative use only
Our pieces are jewelry and decorative accessories. They are not armor, protective equipment, or 
safety gear of any kind. They are not designed, tested, or rated to protect against impact, cuts, or 
anything else, and must not be used for combat, sparring, reenactment fighting, or any activity involving 
blows or weapons. Please do not buy a piece for that purpose.
4. Prices and payment
• Prices are in U.S. dollars. If you pay from a Canadian card, your bank sets the exchange rate and 
may add a foreign-transaction fee.
• California sales tax is added to orders shipped within California, calculated at checkout on the full 
purchase price. No tax is added at checkout for orders shipped outside California. Import taxes for 
international orders, where they apply, are described in Section 5.
• Payment is processed by Shopify.  We never see your full card number.
• Your order is confirmed when payment is complete. We do not extend credit or hold pieces 
without payment.
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• Pricing errors: We type every listing by hand. If a listing shows an obviously wrong price or 
description, we may cancel the order and refund you in full rather than fill it at the wrong price. 
We will tell you what happened.
• If a piece is no longer available: Most pieces are one of a kind, and we also sell in person. If you 
order a piece that has already sold elsewhere, or that we cannot ship for any other reason, we will 
cancel the order and refund you in full within 2 business days. A full refund is the only remedy in 
that situation.
• Cancelling your order: You may not cancel an order after it has been placed.
5. Shipping
• Where: We ship to the United States, Canada (except Quebec), Australia, and New Zealand. We 
do not ship to Quebec or to any other country.
• When: In-stock pieces ship within 7 business days of your order. If something delays that, we will 
email you with a new date and the option to cancel for a full refund.
• How: Tracked shipping, using the carrier and service we judge best for your destination. Orders 
over $150 ship with signature confirmation.
• Cost: Shipping is calculated at checkout and shown before you pay.
• Address: Please check your shipping address carefully. If a package is returned to us because the 
address you gave was incorrect, we will reship it at your cost.
International orders (Canada, Australia, New Zealand)
• Duties and taxes are not included in the price. International orders ship Delivered Duty Unpaid 
unless we tell you otherwise at checkout. Import duties, taxes, brokerage, and handling fees are 
set by your country and the carrier, are outside our control, and change without notice; whatever 
applies on the day the package enters your country is what you pay. We cannot estimate these 
amounts, and we cannot refund them. As a general guide only: Canadian orders nearly always 
incur GST/HST plus a postal handling fee, while Australian and New Zealand orders under AUD 
$1,000 / NZD $1,000 have generally cleared without import charges.
• Tariffs may change: If a change in import rules makes it impossible or impractical for us to ship 
your order, we will cancel it and refund you in full.
• Carrier: We choose the international carrier and service for each order with an eye to keeping 
your import handling and brokerage fees low. The carrier used is shown on your shipping 
confirmation.
• Timing and tracking: Delivery typically takes 7–21 days to Canada and 10–25 days to Australia or 
New Zealand. Tracking may be less detailed once the package has left the United States.
• Refused or abandoned packages: If an international package is refused or not collected and is 
returned to us, we will refund the purchase price less our original shipping cost once we receive it 
back.
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• Your copy of these terms: Your order confirmation email includes a link to these policies. Please 
keep it; it is your record of what we agreed.
6. Lost or damaged in transit
Lost: If tracking shows your package was never delivered, contact us. We will file a carrier claim and, 
once the carrier confirms the loss or 15 days have passed with no movement (30 days for international 
orders), we will refund you in full or remake the piece if we can, your choice.
Damaged: If your piece arrives damaged, email us within 7 days of delivery with photos and a short 
video. The damage, the original packaging, and the shipping label must all be visible in the same photo 
and in the same video, with the tracking number legible. Keep the piece and all packaging. Before 
issuing a refund, we may ask you to send the piece back to us for inspection at our cost. Our first remedy 
is repair or replacement; if neither is possible, we refund.
Delivered but missing: If tracking shows delivery but you did not receive the package, check with 
neighbors and your building first, then contact us within 7 days. We will help you open a claim with the 
carrier. Because we cannot control what happens after a confirmed delivery, we cannot guarantee a 
refund in that situation, but we will work with you.
7. Returns and exchanges
Ready-made pieces may be returned within 7 days of delivery for a full refund of the purchase price, 
provided the piece is unworn, in the condition you received it, and you have your order confirmation. 
Email us first to let us know it is coming; we will send you the return address.
• Return shipping is at your cost, unless we sent the wrong item or the piece was defective, in which 
case we cover it.
• Please use a tracked shipping method and pack the piece securely; a bubble mailer or small box, 
not a paper envelope. A return is your responsibility until it reaches us, and we cannot refund a 
return that is lost or damaged on the way back.
• Refunds go back to your original payment method within 5 business days of our receiving the 
piece.
• Exchanges: We do not hold pieces for exchange. If you want a different piece, return the first one 
under this policy and place a new order for the second; that way the one you want is not sold to 
someone else while yours is in the mail.
• Shipping charges from the original order are not refunded unless the return is due to our error.
• International returns: you pay return shipping, and please mark the customs form "returned 
goods" so the package is not taxed again when it re-enters the U.S. Duties, taxes, and handling 
fees you paid on import are not refundable by us; you may be able to claim them back from your 
customs authority.
• Custom and commissioned pieces are final sale and are governed by the Commission Agreement, 
not this policy.
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• Made-to-measure ready-made pieces (for example, a bracelet resized to your wrist on request 
before shipping) cannot be exchanged for a different size, because the piece has been altered for 
you. They can still be returned under the 7-day policy above.
• Made-to-order pieces in our standard sizes are treated as ready-made for returns. The 7-day 
policy above applies to them.
8. Care, wear, and repairs
Chainmail is durable but not indestructible. Keep pieces away from chlorine, saltwater, and harsh 
chemicals; store them flat or hung so they do not tangle; and take them off for sleeping, sports, and 
heavy work. Rings can open if a piece is snagged or yanked. That is normal wear, not a defect.
Repairs: We repair our own pieces. Repairs for defects in materials or workmanship within 90 days of 
delivery are free. After that, or for damage from wear or accident, we will quote you a repair cost before 
starting. You pay shipping both ways for paid repairs.
If you are in Australia: Our goods come with guarantees that cannot be excluded under the Australian 
Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for 
any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or 
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 
To make a claim, email Connect@Knightbloom.com; we cover reasonable return shipping for a valid 
claim.
If you are in New Zealand: the Consumer Guarantees Act 1993 applies to your purchase, and nothing in 
these policies limits your rights under it. To make a claim, email Connect@Knightbloom.com.
9. Questions and problems
Email Connect@Knightbloom.com. We reply within 3-5 business days. If something is wrong with your 
order, please tell us before opening a dispute with your card issuer — we will fix it faster than they will.
10. Gift cards
Knightbloom gift cards never expire and carry no fees. They can be used toward any order, including 
commissions. They are not refundable to the purchaser and cannot be redeemed for cash, except that a 
remaining balance under $10 will be paid out in cash on request, as California law requires. Sales tax is 
charged when a card is redeemed, not when it is purchased. Email Connect@Knightbloom.com to check 
a balance.
11. The legal part
• These policies are governed by California law.
• Nothing in these policies limits any right you have under California, U.S. federal, or (if you are 
outside the United States) the consumer protection law of your province or country that cannot 
be limited by agreement.
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• We may update these policies; the version posted at the time of your order applies to that order.
• Knightbloom is a brand of Knightbloom Metals, a registered sole proprietorship in Los Angeles 
County, California.
• Knightbloom Metals, [UPS Store street address], PMB [#], Los Angeles, CA [ZIP]. To receive this 
information by email, write to Connect@Knightbloom.com.
• All photographs, product descriptions, and other content on knightbloom.com are our copyrighted 
work. You may not copy or reuse them, including in other listings or marketplaces, without written 
permission.
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